Who can help? | Ombudsman

Not sure where to start?

Use this simple decision tree to find out whether we can help you.

We will ask a series of 'Yes' or 'No' questions about your situation and based on your answers, we'll guide you to the most relevant information.

If we can't help, we'll refer you to an organisation that may be able to assist.

Is your enquiry about a Tasmanian public authority? No Yes Unsure

Ombudsman Tasmania act in the public interest to resolve complaints and improve the standard of Tasmanian public administration.

Some of the issues we look into include:

the actions of Tasmanian government departments and agencies
the provision of local government services
the treatment and welfare of people in prison
administrative actions of state-owned businesses and government business enterprises.

To see which organisations are within our jurisdiction visit our Tasmanian public authorities page.

Would you like to make a complaint about a Tasmanian public authority? No Yes

Have you made a complaint directly to the public authority and received a response? No Yes

Based on your answers, you may be able to make a complaint to us.

Please see our complaints page to find out more about the complaint process, including how to make a complaint and links to our complaint forms.

Before making a complaint to us, please raise your issue with the authority concerned and try to resolve it directly with them.

Put your concerns in writing and give the authority a chance to respond.

If you would like some tips to help you increase your chances of having your complaint understood and acted upon, please see our tips for making a complaint.

If you are not satisfied with the authority's answer, or if there is a long delay, you can complain to the Ombudsman.

Usually, we won’t accept your complaint if another means of review is available to you, or was available to you, and you didn’t make use of that. For instance, you may have been able to apply to a court or tribunal.

Is your enquiry about Right to Information? No Yes

Please visit our Right to Information (RTI) page for more information.

Is your enquiry about public interest disclosures? No Yes

Please visit our public interest disclosures page for more information about how to make a disclosure.

Is your enquiry about personal information protection? No Yes

Please visit our personal information protection complaints page for more information.

Is your enquiry about a public authority in another state or territory? No Yes

We can only help with the actions of Tasmanian public authorities.

For complaints about agencies in other states and territories, please see our Ombudsmen in other states and territories page to find the contact details for the Ombudsman in your state or territory.

Is your enquiry about a Tasmanian power, electricity or gas provider? No Yes

Please visit our power, electricity and gas referral page for who to contact for help.

Is your enquiry about a health service provider, private health insurer, aged care provider or the NDIS? No Yes

Please visit our health and disability referral page for who to contact for help.

Is your enquiry about banking, insurance or superannuation? No Yes

Please visit our banking, insurance or superannuation referral page for who to contact for help.

Are you being bullied or discriminated against? Or do you need information about being harassed? No Yes

Please visit our being discriminated against referral page for who to contact for help.

Is your enquiry about Centrelink payments? No Yes

Please visit our Centrelink payments referral page for who to contact for help.

Do you have a problem with an item you have purchased, issues with services provided by tradespeople, or an issue with unfair trading practices? No Yes

Please visit our consumer rights referral page for who to contact for help.

Is your enquiry about higher education? No Yes

Please visit our higher education referral page for who to contact for help.

Do you need information for Aboriginal people, including legal services and discrimination issues? No Yes

Please visit our information for Aboriginal people referral page for who to contact for help.

Are you having issues with your working conditions, pay or leave? No Yes

Please visit our issues with your working conditions, pay or leave referral page for who to contact for help.

Are you having legal issues or are you seeking legal advice? No Yes

Please visit our legal issues referral page for who to contact for help.

Is your enquiry about your phone bill, NBN or internet? Or have you been disconnected from one of these services? No Yes

Please visit our phone bills and connections, NBN, internet referral page for who to contact for help.

Is your enquiry about real estate or tenancy issues? No Yes

Please visit our real estate or tenancy issues referral page for who to contact for help.

Is your enquiry about the human rights of people who have been deprived of their liberty? No Yes

Please visit Tasmanian NPM and Custodial Inspector for help.

Is your enquiry about the care and treatment of patients in state run mental health facilities, or people detained in state correctional facilities? No Yes

Please visit Official Visitors Programs Tasmania for help.

From your answers to these questions, we couldn’t identify what assistance you need.

Please contact us so we can help you.

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Last updated: 8 October 2026