Australian Financial Complaints Authority
The Australian Financial Complaints Authority (AFCA) offers independent dispute resolution for people who are unable to resolve complaints with financial services providers that are members of the AFCA. This includes banks, insurers, credit providers, financial advisers and planners, debt collection agencies and other businesses that provide financial products and services
The AFCA is a not-for-profit, non-government organisation. Their service is free. Contact the AFCA on 1800 931 678 or make a complaint with them online.
If you have a complaint about a decision made by your superannuation fund, and you are unhappy with their response, you can contact the AFCA on 1800 931 678 or make an online complaint with them.
If you have a complaint about a life insurance or general insurance product, contact the AFCA on 1800 931 678 or make an online complaint with them.
Private Health Insurance Ombudsman
The Private Health Insurance Ombudsman protects the interests of private health insurance customers. The role of Private Health Insurance Ombudsman is managed through the Commonwealth Ombudsman.
If you are a member of a private health fund and you have an issue that you can’t resolve directly with them, the Private Health Insurance Ombudsman can help you. They have an independent service for handling complaints. Contact them using the link above to make an online complaint.
You can also contact the Private Health Insurance Ombudsman on 1300 362 072.