The National Student Ombudsman
The National Student Ombudsman (NSO) handles complaints from students across Australia about higher education providers.
What the NSO does
The NSO:
- accepts complaints from prospective, current or past students at higher education providers that are registered with the Tertiary Education Quality and Standards Agency.
- considers complaints about the actions of higher education providers, including complaints about gender-based violence, racism, discrimination, special considerations, disciplinary actions and administrative problems.
What the NSO doesn't do
The NSO does not:
- handle complaints about employment or about academic judgement issues, for example the grade you are awarded.
- handle issues to do with vocational education and training (VET) courses with public providers (students should contact the Tasmanian Ombudsman for any issues to do with these providers in Tasmania).
- handle issues to do with international VET course students with private providers (international students should contact the Overseas Student Ombudsman).
More information
- Call the NSO at 1300 395 775 for a confidential chat.
- Visit the NSO website for more details.