There are some issues we can't help with
We can't help with some issues such as:
- telephone or internet problems (call the Telecommunications Ombudsman 1800 062 058)
- consumer retail matters including faulty purchases (call Consumer Building and Occupational Services (CBOS) 1300 654 499)
- private rental property issues (call the Tenants Union of Tasmania 1300 652 641)
- Centrelink payments (call the Commonwealth Ombudsman 1300 362 072)
- taxation matters (call the Tax Ombudsman 1300 448 829)
- insurance, banking or superannuation matters (call the Australian Financial Complaints Authority (AFCA) 1800 931 678)
- employment conditions (call the Fair Work Ombudsman 13 13 94).
Our referrals page shows a list of issues we can't help with, and gives contact details for agencies that may be able to help you instead.
Some public authorities and certain actions are outside the Ombudsman's responsibility, so we can't take complaints about them. For example, we can’t take complaints about:
- the Attorney-General, the Solicitor-General or the Director of Public Prosecutions
- the Tasmanian Audit Office
- judges, associate judges, magistrates or courts
- the actions of public authorities with respect to court proceedings in which they are involved
- actions taken by a tribunal or its members when they are making decisions.