Telecommunications Industry Ombudsman
The Telecommunications Industry Ombudsman provides an independent dispute resolution service for complaints about telephone and internet services. Contact the Telecommunications Industry Ombudsman on 1800 062 058 or make a complaint with them online. You can download and print a complaint form if you would prefer.
Telecommunications providers
If possible, you should first try to resolve your issue directly with the provider of the service.
Telstra support – including broadband trouble, payment extensions and find your local store.
Optus support – including troubleshooting tips, and billing issues.
Vodafone support – including common questions about rates and billing, and access to My Vodafone.
NBN Co – find answers to your NBN issues.