Health complaints
Tasmanian Health Complaints Commissioner
The Health Complaints Commissioner can accept complaints about any health service provider in Tasmania, in both the private and public sectors. The Commissioner will not usually accept a complaint if you became aware of the issue more than two years ago. The Commissioner can help you work out the best way to go about making a complaint. In Tasmania, the Ombudsman is also the Health Complaints Commissioner.
You can contact the Office of the Tasmanian Health Complaints Commissioner on 1800 001 170 or by email health.complaints@ombudsman.tas.gov.au.
Aged care nursing homes
The Aged Care Quality and Safety Commission is the main contact for providers and consumers in relation to quality and safety in the aged care sector. To contact the Aged Care Quality and Safety Commission, including to make a complaint, call them on 1800 951 822 or visit their website.
Insurance
Private Health Insurance Ombudsman
The Private Health Insurance Ombudsman protects the interests of private health insurance consumers in a number of ways. The role of Private Health Insurance Ombudsman is managed through the Commonwealth Ombudsman.
If you are a member of a private health fund and you are having an issue that you can’t resolve directly with them, the Private Health Insurance Ombudsman can assist you through their independent service for handling complaints.
The Private Health Insurance Ombudsman can be contacted on 1300 362 072.
National Disability Insurance Scheme
The National Disability Insurance Scheme (NDIS) is available to all eligible Tasmanians. You can make a complaint using their online form.
To find out more, visit their website or your nearest NDIS office.