Health and Disability

Health Complaints

Tasmanian Health Complaints Commissioner

The Health Complaints Commissioner can accept complaints about any health service provider in Tasmania, in both the private and public sectors. The Commissioner will not usually accept a complaint if you became aware of the issue more than two years ago. We can help you work out the best way to approach making a complaint. Successful resolution of a complaint is more likely if you are realistic about your desired outcomes.

You can contact the Office of the Health Complaints Commissioner on 1800 001 170.

Aged Care Nursing Homes

The Aged Care Complaints Commissioner provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government. They can be contacted on 1800 550 552.

Insurance

Private Health Insurance Ombudsman

The role of the Private Health Insurance Ombudsman is to protect the interests of private health insurance consumers in a number of ways, including assisting health fund members to resolve disputes through our independent complaints handling service and identifying underlying problems in the practices of private health funds or health care providers in relation to the administration of private health insurance. Contact them to make an online complaint. This is managed through the Commonwealth Ombudsman.

National Disability Insurance Scheme (NDIS)

The NDIS in Tasmania is being introduced by age group. This means that you will be able to enter the Scheme depending on your age.

The NDIS is currently available to eligible people aged between 0 and 49 years. From 1 January 2019, the NDIS will be available for adults, aged 50 to 64. By 1 July 2019, the NDIS will be available to all eligible Tasmanians.

To find out more go to Accessing the NDIS, or visit your nearest NDIS office.