Energy Ombudsman Tasmania
The Energy Ombudsman provides a free, fair and independent dispute-resolution service for electricity and natural gas customers in Tasmania. If you have not been able to resolve a complaint with your energy retailer or distributor, you can make a complaint.
You must lodge your complaint with the Energy Ombudsman within two years of becoming aware of the issue.
You can contact the Energy Ombudsman on 1800 001 170 or by email energy.ombudsman@ombudsman.tas.gov.au.
Tasmanian Energy entities
- Aurora Energy (Electricity and Gas Retail) Customer Feedback: 1800 800 753
- Hydro Tasmania (Electricity Generation) Enquiries: 1300 360 441
- TasNetworks (Electricity Distribution) Enquiries: 1300 137 008 Emergencies and Faults: 13 20 04
- TasGas (Network): 1800 770 018
- Solstice Energy (Electricity and Gas Retail): 1800 750 750
Energy Ombudsmen in other states
For complaints about energy providers outside Tasmania, please contact the Energy Ombudsman in your state.
Tariff structures and energy pricing
Other organisations may be able to assist you with your enquiry about issues such as:
- tariff structures
- energy pricing
- solar installations
- National Electricity Market concerns/queries.