About us

You can contact our office if you have a complaint about Tasmanian state or local government administration.

We act independently and don't take sides.  We act in the public interest to resolve complaints and improve the standard of Tasmanian public administration.

Some of the issues we look into include:

  • the actions of Tasmanian government departments and agencies
  • the provision of local government services
  • the treatment and welfare of people in prison
  • administrative actions of state-owned businesses and Government Business Enterprises.

Our role

The Ombudsman is an independent officer appointed by the Governor, and answerable to the Parliament.

Our role is to investigate the administrative actions of public authorities to ensure that their actions are lawful, reasonable and fair.

We work in an independent, impartial and objective way to resolve complaints and to address systemic problems in order to improve the quality and standard of Tasmanian public administration.

Authorities within our jurisdiction include government departments, local councils, water and sewerage corporations, prisons, state-owned companies and Government Business Enterprises.

We can make investigations on our own initiative (often called 'own motion') or following receipt of a complaint.

Our statutory functions

The Ombudsman's role under the Ombudsman Act 1978 is to enquire into and investigate complaints about the administrative actions of Tasmanian government departments, local government councils and a range of public authorities.

The Ombudsman also:

The Ombudsman is also the Health Complaints Commissioner and receives complaints under the Health Complaints Act 1995.

Our history

Ombudsman is a Swedish word that describes a person who acts as a link between the people and their government.

A similar role was performed by the Tribune in ancient Rome, and by the Control Yuan in China as early as 221 BC.

The first modern Ombudsman was established by the Swedish Parliament in 1809 to protect the interests of citizens and to ensure that they were governed fairly and according to law.

Ombudsman offices were created in all Australian states during the 1970s.  The Office of the Commonwealth Ombudsman was established in 1977.

Tasmania's first Ombudsman, C R (Dick) Woodhouse, was appointed in May 1979.  His office received 588 complaints in the first year.  Mr Woodhouse remained Ombudsman until 1984.  His deputy, Michael Dixon, was Acting Ombudsman before Roger Willee was appointed in 1985.

Find out more about previous Ombudsmen.

About the Ombudsman

Dr Grant Davies was appointed Tasmania’s Ombudsman and Health Complaints Commissioner in July 2025. He brings over 25 years of experience in public service, with a strong background in complaints resolution and health oversight.

Before this role, Dr Davies served as South Australia’s Health and Community Services Complaints Commissioner from 2018. He has also held senior positions in Victoria, including Deputy Commissioner and Health Services Commissioner in the Office of the Health Services Commissioner, and Director of Projects at Safer Care Victoria.

Dr Davies began his career as a registered nurse in general and radiation oncology settings, and in acute palliative care units. He later contributed to health policy development in Queensland and Victoria, and held national roles in aged care oversight, including as Investigations Manager at the Federal Office of the Aged Care Commissioner.

He joined the Research Centre for Palliative Care, Death and Dying (RePaDD) at Flinders University in 2019.

Dr Davies holds a Bachelor of Nursing (ACU), a Master of Arts (Research) (QUT), and a PhD (Melbourne) in applied ethics. He is also a graduate of the Australian Institute of Company Directors.

As with previous Ombudsmen, Dr Davies also serves as the Health Complaints Commissioner, who acts independently of government to promote and protect the rights of consumers, and to help resolve issues between consumers and providers of health services. In addition, Dr Davies is Tasmania’s Custodial Inspector, Ombudsman - Energy, de facto Tasmanian Information and Privacy Commissioner, Coordinator of the Official Visitors program, and Tasmania’s National Preventive Mechanism (NPM).

Dr Davies is a member of the following bodies:

  • Australian and New Zealand Ombudsman Association (ANZOA): The peak body for Ombudsmen in Australia and New Zealand.
  • Australia and New Zealand Energy and Water Ombudsman Network (ANZEWON): The aim of the network is to share information such as training, systems, processes and systemic issues arising from complaints.  The network works towards as much consistency as possible between schemes.
  • International Ombudsman Institute (IOI): Established in 1978, IOI is the only global organisation for the cooperation of more than 150 Ombudsman institutions.

Careers

Vacant Positions

Any job vacancies in Ombudsman Tasmania will be advertised on the Tasmanian Government Jobs Website.

Internships

Ombudsman Tasmania offers an internship in first and second semester to penultimate or final year University of Tasmania law students who have completed Administrative Law.  Students who have completed Law and Ethics of Health Care are also encouraged to apply.

The interns will be exposed to almost all facets of the Office’s functions but with a particular focus on assisting with factual and legal research.  Previous interns have undertaken a range of tasks including:

  • assisting with the initial assessments of complaints
  • drafting correspondence
  • preparing case summaries for our annual report
  • assisting in the preparation of custodial inspection guidelines
  • accompanying investigation officers to meetings with public authorities and assisting with follow up research
  • research projects relating to the Mental Health Act 2013, the Public Interest Disclosures Act 2022 and the Corrections Act 1997.

The internships are unpaid.  Interns attend our office for one day per week through the university semester.  More flexible attendance arrangements can be made.  While the internships do not provide students with direct credit towards their degrees, they offer a valuable learning opportunity and workplace experience.

An invitation for expressions of interest are distributed to eligible law students around the end of each year.