What we will do

We will treat you and the health care provider equally.

We will:

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bullet look at the information you have given us

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bullet talk to you about what happened.end of list

We will also:

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bullet contact the health care provider that your complaint is about

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bullet ask them for information about what happened.end of list

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We can only do this if you have written to say we can.

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We will let you know what is happening with your complaint.

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Sometimes we can’t help with a complaint.

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But we can connect you with an organisation who can help you.