Complaints

Your wellbeing matters to us.

Making a complaint can be stressful. If you are feeling distressed, support is available.

  • Lifeline – 24/7 crisis support – 13 11 14
  • Beyond Blue – mental health and anxiety support – 1300 22 4636
  • Access Mental Health helpline (Tasmania) – 24/7 local crisis support – 1800 332 388
  • 13Yarn (Aboriginal and Torres Strait Islander crisis support line) - 13 92 76

To find additional support services, including services in your area, Lifeline has a curated list of national and statewide services, and a Service Finder tool.

If you are in immediate danger, call 000.

Two hands holding.
  • Easy Read
  • How to make a complaint
  • Make a complaint
  • Our assessment process
  • What can you complain to us about?
  • Issues we can't help with
  • Referrals to other organisations
  • Tips for making a complaint
  • Conciliation
  • Investigations
  • Health complaints in other states and territories
  • Complaints about us
Last updated: 8 October 2026