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What you can make a complaint about

	A complaint is when you tell someone that something: has gone wrong isn’t working well.
	You can make a complaint to us about a Tasmanian Government Agency.
	A Tasmanian Government Agency can include: a state government department a local government.
	A Tasmanian Government Agency can also include: an organisation the Tasmanian Government owns all or part of an organisation run by the Tasmanian Government.
	We are independent. This means we: make our own decisions don’t take sides.
	Our service is free.

	We can’t help you with complaints about other government agencies.
	This includes:
	other state and territory governments
	the Australian Government.
	We might not be able to help if your complaint is about something you have known about for more than 2 years.
	We can’t help with complaints about private businesses.
	For example, complaints about:
	your telephone bill
	something you bought from a shop that was broken.

	We also can’t help with complaints about some parts of the Tasmanian Government.
	For example, complaints about a decision made in court. Court is a place where decisions about the law are made.
	A different organisation might be able to help you with your complaint.
	You can find out who you should make a complaint to on our website. www.ombudsman.tas.gov.au/complaints/ referrals-to-other-organisations