Complaints about us

3 icons. A problem icon, a speech bubble showing a tick and a cross, and a person supporting someone.

You can make a complaint about:

A magnifying glass above 2 people at a desk with a laptop.

You can ask for an internal review of a decision.

An internal review is when we check:

A magnifying glass containing a tick and a cross.

bullet how we made a decision

A comment bubble containing a change icon.

bullet if we need to change a decision.end of list

2 people talking with each other. One person has a speech bubble showing a problem icon.

You can make a complaint about our services.

It is best to talk to the person your complaint is about first.

A service worker talking to their manager. Above are speech bubbles showing "sorry" and a question mark.

They might:

A service worker and their manager.

You can also ask for help from the person’s manager.

Person with crossed arms and angry expression looking up at a person inside a circular frame.

You might do this if you don’t want to keep working with the person your complaint is about.

2 people with name tags. Above them is a building inside a dotted circle.

You can also make a complaint about us to people outside our organisation.

3 people sitting behind a panel with a tick icon below them.

The Joint Standing Committee on Integrity is a group who make sure we do the right thing.

A phone.

You can call them.

(03) 6212 2200

An email icon.

You can send them an email.