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You can only make a complaint to us if the issue affected you.

You can also choose someone you trust to make a complaint for you if you can’t.

We call this person your representative.

For example:

• a friend
• a family member.

We will check if you agree to have your representative make a complaint for you.

Your representative will also need to give us proof that they can speak for you.

You need to contact us to explain your complaint clearly.

You should tell us what you have already done to try to fix the issue.

You should include:

• your contact details

• the Tasmanian Government Agency’s contact details

• the names of people you have contacted.

You should also include:

• important dates, like the date when the issue started

• copies of letters and documents.

You also need to tell us what you want to happen after you make a complaint.

You can fill out our complaint form online .

forms.justice.tas.gov.au/prd/?entity
type = Ombudsman &layoutcode=WF_
Ombudsman_Case_Maintenance

You can:

• download the complaint form
• print it out.

www.ombudsman.tas.gov.au/complaints/make-a-complaint

You can send the form in the mail.

GPO Box 960
Hobart 7001

You can give the form to us in person.

Level 6
NAB House
86 Collins Street
Hobart, Tasmania
7001

You can also email the form to us.

ombudsman@ombudsman.tas.gov.au

You can call us to tell us your complaint.

1800 001 170