Complaint

A complaint is when you tell someone that something:

• has gone wrong
• isn’t working well.

Independent

When an organisation is independent, they:

• make their own decisions
• don’t take sides.

Ombudsman

An Ombudsman helps people with complaints.

They check to see if an organisation managed a complaint well.

Tasmanian Government Agency

A Tasmanian Government Agency can include:

• a state government department
• a local government
• an organisation the Tasmanian Government owns all or part of
• an organisation run by the Tasmanian Government.