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Word list

This list explains what the bold words in this document mean.

A person raising their hand. Above them is a speech bubble showing a problem icon.

Complaint

A complaint is when you tell someone that something:

  • has gone wrong
  • isn’t working well.

A group of people sharing a speech bubble. Inside the speech bubble is a tick and a cross.

Independent

When an organisation is independent, they:

  • make their own decisions
  • don’t take sides.

3 people sitting at a desk and talking about a document.

Ombudsman

An Ombudsman helps people with complaints.

They check to see if an organisation managed a complaint well.


A state government building, a local government building and a business under them.

Tasmanian Government Agency

A Tasmanian Government Agency can include:

  • a state government department
  • a local government
  • an organisation the Tasmanian Government owns all or part of
  • an organisation run by the Tasmanian Government.