Publications

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Annual Reports

In the past, the Electricity Ombudsman and then the Energy Ombudsman Annual Reports were stand-alone documents. However, over the past few years the Energy jurisdiction details have been incorporated into the Ombudsman Tasmania Annual Report.

As there was no requirement to table the Energy Ombudsman Annual Reports, and the Ombudsman Tasmania Annual Reports are required to be tabled in Parliament, the Energy data is now included in the Ombudsman's Annual Report.

Please visit the Libraries Tasmania website for previous editions of the Energy Ombudsman Annual Report.

Last updated: 22 June 2026

Awards

The Energy Ombudsman Act 1998 empowers the Ombudsman to make an Award directing an energy entity to pay compensation or take other action to resolve a complaint as determined by the Ombudsman.

Under the Act the Ombudsman can make an Award to the value of $20,000 or up to $50,000 with the agreement of the entity subject to the Award.

Two Awards have been made under s 21(c) of the Energy Ombudsman Act 1998. These Awards may be downloaded from the links below.

Ms F & Mr G Complaint Against Aurora (PDF, 156.1 KB)

Mr & Mrs D Complaint Against Aurora (PDF, 138.9 KB)

Last updated: 22 June 2026