Referrals Centre

Before you lodge a complaint, it is usually preferable to try and resolve the issue with the service provider first.
If this is not successful in resolving your issue, then contact the appropriate authority shown below.

Phone bills and connections, NBN Internet Plans

Do you have an issue with a phone bill, or has your Internet or phone service been disconnected?

Banking, insurance or superannuation

Do you have a problem with your bank, insurance company or superannuation provider?

Consumer rights

Find out more if you have a problem with an item you have purchased, issues with services provided by tradesmen, or have an issue with unfair trading practices.

Real estate or tenancy issues

Are you having trouble with a rental property or real estate agent?

Centrelink payments

Are you having issues with your Newstart payment or any other Centrelink payment?

Issues with your working conditions, pay or leave

Do you think you are being paid incorrectly, or are you having problems with your employer?

Being discriminated against

Are you being bullied or discriminated against? Do you need information about being harassed?

Legal issues

Do you have a complaint about a lawyer? Also find out how to obtain legal advice, including Legal Aid.

Commonwealth Ombudsman

This includes issues with Australian Government departments. Also see information about the Overseas Students Ombudsman and the Private Health Insurance Ombudsman.

Information for Indigenous Australians

Information for Indigenous Australians including Legal Services and discrimination issues.

Health and disability

Do you have a problem with a health service provider, an aged care complaint, or an issue with NDIS?

Power, electricity and gas

Find out more about where to complain about your power bill or issues you may have with an energy provider.

National Student Ombudsman

The National Student Ombudsman commenced on 1 February 2025 and handles complaints from higher education students across Australia.

Last updated: 26 March 2025

Referrals to other organisations