Phone bills and connections, NBN, Internet

The Telecommunications Industry Ombudsman provides an independent dispute resolution service for telephone and internet complaints. Contact the Telecommunications Industry Ombudsman on 1800 062 058 or lodge an online complaint with them.  You can download and print a complaint form if you would prefer.

Telecommunications providers

Telstra support - including broadband trouble, payment extensions and find your local store.

Optus support - including troubleshooting tips, and billing issues.

Vodafone support -  including common questions about rates and billing, and access to My Vodafone.

NBN Co - find answers to your NBN issues.