Commonwealth Ombudsman

The Commonwealth Ombudsman considers and investigates:

  • Australian Government
  • Public Interest Disclosure Scheme
  • Private Education Providers with Overseas Students
  • Postal Industry
  • Private Health Insurance
  • Defence.

Australian Government Departments

The Commonwealth Ombudsman considers and investigates complaints from people who believe they have been treated unfairly or unreasonably by an Australian Government department / agency or prescribed private sector organisation, including:

  • Department of Defence
  • Australia Post
  • Centrelink
  • Child Support (DHS)
  • Department of Immigration and Border Protection.

The Commonwealth Ombudsman is also the ACT Ombudsman.

Private Health Insurance Ombudsman

The role of the Private Health Insurance Ombudsman is to protect the interests of private health insurance consumers in a number of ways, including assisting health fund members to resolve disputes through our independent complaints handling service and identifying underlying problems in the practices of private health funds or health care providers in relation to the administration of private health insurance.

Overseas Students Ombudsman

The Overseas Students Ombudsman investigates complaints about problems that international students have with private schools, colleges and universities (education providers) in Australia.

Contact the Commonwealth Ombudsman on 1300 362 072 to find out about  making a complaint with them.