Power, electricity and gas

Tasmanian Energy Ombudsman

The Energy Ombudsman provides a free, fair and independent dispute-resolution service for electricity and natural gas consumers who have been unable to resolve a complaint with their Tasmanian energy retailer or distributor.

You must lodge your complaint with the Energy Ombudsman within two years of becoming aware of the issue.

You can contact the Energy Ombudsman on 1800 001 170.

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Tasmanian Energy entities

Aurora Energy (Electricity and Gas Retail) Customer Feedback: 1800 800 753

Hydro Tasmania (Electricity Generation) Enquiries: 1300 360 441

TasNetworks (Electricity Distribution) Enquiries: 1300 137 008 Emergencies and Faults: 13 2004

TasGas (Network)  1800 770 018 (Freecall)

TasGas (Retail) 1800 438 427 (Freecall)

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Energy Ombudsmen in other States

For complaints against energy providers outside Tasmania, please contact the Energy Ombudsman in your State.

Tariff structures and energy pricing

Other organisations may be able to assist you with your enquiry about issues such as:

• tariff structures
• energy pricing
• solar installations
• National Electricity Market concerns/queries.