Our Role

The Ombudsman is an independent officer appointed by the Governor, and answerable to the Parliament.

Our role is to investigate the administrative actions of public authorities to ensure that their actions are lawful, reasonable and fair.

We work in an independent, impartial and objective way to resolve complaints and to address systemic problems in order to improve the quality and standard of Tasmanian public administration.

Authorities within our jurisdiction include government departments, local councils, water and sewerage corporations, prisons, state-owned companies and Government Business Enterprises.

We can make investigations on our own initiative (often called 'own motion') or following a complaint (see Complaints Process).

Our Strategic Plan for the period 2017 to 2020 is available on the link below.

Ombudsman and Health Complaints Commissioner Strategic Plan 2017 to 2020 (pdf, 1.2 MB)